Frequently Asked Questions
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Welcome to the My Life Counsel FAQ!
We're so glad you're considering My Life Counsel for your well-being journey. We know that starting counseling can bring up a lot of questions, and we want to make the process as easy and clear as possible.
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This section is designed to give you quick answers to the most common questions about our services, process, and practice. For immediate assistance with scheduling, billing, or general inquiries, you can also connect with Grace, our dedicated chat assistant, available 24/7 on the bottom right of your screen. We value your time and aim to be highly responsive; we'll usually get back to you within 12 hours. If you don't hear from us in that timeframe, please don't hesitate to reach out again.
Ready to connect?
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New Patients: [Click here to connect with our intake team.]
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Current Patients: [Click here to connect with your therapist.]
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Have a Question or are You Just Looking Around? [Click here to reach our connection team.]
Q. What services does My LIfe Counsel offer?
My Life Counsel is a 501c3 not-for-profit organization that provides biblically-based professional counseling services.
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Our dedicated team consists of highly experienced professionals, many of whom hold master's degrees, while others are supervised by individuals with doctorate degrees. Additionally, each member is professionally trained and credentialed through esteemed associations such as the National Christian Counselors Association and the American Association of Christian Counselors.
Our commitment extends to individuals, marriages, nearly-weds, newlyweds, children, and teens.
Your decision to explore counseling with us aligns with our mission to support and guide individuals and families through their unique journeys. We're here to assist you in any way we can, and your satisfaction is paramount to us.
Q. What are the hours of operation?
Getting Started at My Life Counsel
Our therapists are here to support you, with limited appointments available Monday through Friday, 8 AM to 8 PM.
Please note that all sessions are by appointment only.
You can reach out to us at any time, 24/7. Our answering service is always open, and a professional therapist will get back to you as soon as they are free, typically within 1 hour during the business day, or by the next morning if you reach out after 6 PM.
Ready to begin?
Call us at 352-209-3513 or email contact@mylifecounsel.com.
What to Expect next:
After you contact us, our pre-intake counselor will talk with you to understand your needs and match you with a suitable therapist. We’ll notify you when we’ve found the right match, and once you confirm your pairing, you’ll receive an email with all your appointment details, location, and necessary new patient paperwork.
Q. Help I am lost! Where is your office located?
Ocala's office is located:
310 SE 29th Pl., Suite 2
Ocala, Fl. 34471
Waiting Area:
Upon arrival, you will enter directly into our waiting area. All sessions are scheduled by appointment only, and we do not accommodate walk-ins. Please help yourself to a cup of coffee or a bottle of water and take a seat. Your therapist will come out to greet you at your designated appointment time.
Q. How do I contact my therapist?
General Contact:
To reach your therapist you can email. Therapist email is typically first name@mylifecounsel.com
Or you can connect by clicking here "Patient Connect"
Attention New Patients:
Our 24/7 answering service, available through calls, voicemails, or texts, ensures that you will receive a call from our intake counselor within 12 hours of leaving your message. We want you to know that your call is important to us, and someone will contact you as soon as possible.
You will receive your counselor's name and contact information upon your first email. Feel free to call or text your counselor for scheduling or location-related inquiries. However, please note that, in accordance with HIPAA compliance, professional advice should only be provided during therapy sessions.
Q. What will this cost me?
Cost:
My Life Counsel weekly sessions are offered at a flat rate of $150 per session.
The Intake Counseling Session (the very first session) is a one-time cost of $200 and $35 for additional assessments.
Financial Assistance Program
Due to our community's kind and giving nature, limited benevolence funds are available to assist families in crisis. Feel free to ask your therapist for the financial assistance application. Financial resources must be limited and approved through My Life Counsel's Board of Directors.
Q. Does My LIfe Counsel take my insurance?
Concierge Insurance Support​
We offer Concierge Insurance Support to provide a more seamless and personalized experience for clients who would like help navigating their out-of-network benefits.
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My Life Counsel is an out-of-network practice, which means we do not bill insurance directly. This allows us to offer care with greater flexibility, privacy, and clinical freedom. However, many clients are still able to receive partial reimbursement for services through their insurance plan.
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Our optional Concierge Insurance Support is designed to simplify the process and may include:
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Verification of out-of-network benefits
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Guidance on potential reimbursement
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Assistance with claim submission
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Ongoing tracking and follow-up when needed
We also provide a superbill, which is a detailed receipt you may submit to your insurance provider for reimbursement consideration.
Because every plan is different, coverage and reimbursement amounts can vary. Many clients with PPO plans receive partial reimbursement after meeting their deductible.
If you would like support in understanding your insurance options, our team would be happy to assist you.
Q. What should I expect from my first session?
The first counseling session, often referred to as an intake session, is a crucial step in establishing a foundation for the therapeutic process. Here's what you can generally expect:
Confidentiality Agreement: The therapist will explain the limits of confidentiality, ensuring you understand when information may need to be shared (e.g., if there's a risk of harm to yourself or others).
Discussion of Goals and Expectations: You'll have the opportunity to share your reasons for seeking counseling and your goals for therapy. The therapist may discuss their approach and what you can expect from the therapeutic relationship.
Assessment and History: The therapist will likely ask about your personal history, including family background, current living situation, and relevant life events. They may inquire about your current challenges, symptoms, and coping mechanisms.
Collaborative Treatment Plan: Based on the information provided, the therapist and you will collaboratively outline a treatment plan. This may include specific goals, strategies, and the frequency of sessions.
Q&A and Clarifications: You're encouraged to ask questions about the therapeutic process, techniques used, or any concerns you want to address.
Discussion of Therapeutic Approach: The therapist might explain their therapeutic approach or techniques they find beneficial. This helps set expectations for the type of interventions you may
Assessment and History: The therapist will likely ask about your personal history, including family background, current living situation, and relevant life events. They may inquire about your current challenges, symptoms, and coping mechanisms.
Collaborative Treatment Plan: Based on the information provided, the therapist and you will collaboratively outline a treatment plan. This may include specific goals, strategies, and the frequency of sessions.
Q&A and Clarifications: You're encouraged to ask any questions you may have about the therapeutic process, techniques used or any concerns you want to address.
Discussion of Therapeutic Approach: The therapist might explain their therapeutic approach or techniques they find beneficial. This helps set expectations for the type of interventions you may experience.
Feedback and Next Steps: Towards the end of the session, there's often an opportunity for feedback. You and the therapist can discuss how the session went and any adjustments that may be needed. Plans for the next session or future steps in the therapeutic process will be outlined.
Remember that the first session is a collaborative process, and it's okay to communicate your preferences and expectations. The therapist supports you, and open communication is critical to a successful therapeutic relationship.